| Frustrating e-mail outages |
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| Written by Shishir Jai | |
 Disruptions in E-mail services have been affecting all of us for two weeks. The IT staff has been working diligently to rectify this problem and restore full service.The e-mail was down on January 28 for approximately two hours in the morning in order to reconfigure the storage space and return functionality to university e-mail. This was recommended by Dell, the Information Technology (IT) Department said, with whom they are still closely working to provide a solution that will bring e-mail back up to optimum performance. As the afternoon approached there was further degradation in service. Due to an ongoing issue with the storage area network (SAN), e-mail performance was severely degraded and got much worse. What customers experienced was an extreme symptom of the same problems that had occurred over the last two weeks. IT was working with one of MS&T’s hardware vendors, Dell, to provide a long-term solution. They could not currently give a projected resolution date and time. IT Department’s servers and systems team worked late that night and brought the Exchange e-mail server back up at approximately 11 p.m. This was a temporary resolution and they continue to work with Dell to implement a long-term solution. Customers may experience intermittent service disruptions until this issue is resolved. While moderate e-mail functionality has returned, IT is working diligently to bring it to optimum performance for all of their customers. |
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